My son's preschool just sent home a 3 page survey form. Three pages. Front and Back. Something about accreditation, full of questions like "My child's teacher cares about what's important to my child, and My child's teacher gives me ample opportunities to participate in classroom activities." And I was supposed to respond Yes; Yes, but; No, but; or No
The thought of answering questions with "Yes, but I couldn't care less, because I just want to get away from my kid for a few hours so I can shop, think, clean, shower without the voices in my head saying "Mommy, mommy, mommyyyy"," just seemed way too tedious, and too shamefully honest.
So I just whipped through that survey, circling yeses like crazy, even accidentally some that I should have chosen "not applicable" because overall, I'm satisfied with my child's school. So yes, they have accommodated my child's special needs, language barriers, discipline issues, and food allergies, or, I assume they would have, if he had any. Hope this helps.
Then today, when I went to swipe my credit card at Kmart, the lovely card reader prompts a survey before I can even make a payment. What tha..???
It asks me, "how likely are to to recommend to another person to shop at Kmart?"
Again, they don't have a choice that fits my thought process, which is, "Much to my surprise, I was rethinking my whole hatred of Kmart today because you actually sell plain white, sturdy, Rubbermaid laundry baskets, unlike Target that's so focused on being trendy that every laundry basket they sell is a non-branded weirdly-shaped modern art piece in colors that match nothing in my home or in nature. And your employees were pleasant today which is nice. A shocker, but nice. But now, I'm just thinking, I'm "Not At All Likely" to recommend a person to shop at Kmart, because you are forcing me to participate in this moronic survey."
Fortunately the cashier was both nice, and smart, and as soon as I grumbled at the screen, she said, "I don't know why they do this," and quickly pushed "Likely" on the screen on my behalf.
I understand the desire for feedback, but I wonder if researchers are taking into account the "survey backlash effect." How about you add one more question. "Does this survey annoy you?"
- Yes greatly, it triggered an aneurysm.
- Yes, (I threw up in my mouth) a little bit.
- No, not any more than your average housefly or mosquito.
- No, not at all, what annoys me is everything else about your website/establishment/self.